At Earrings by Dreamweaver, we want you to be delighted with your purchase. If, for any reason, you are not happy with your jewelry, we offer a hassle-free returns process. Please read our returns policy below to ensure you have all the necessary information.

1. Eligibility for Returns

• You may return most items within 7 days of receiving your order for a full refund or exchange, provided the items are unused, in their original condition, and with all original packaging intact.
• Custom or personalized items are not eligible for returns or exchanges unless there is a defect or error in the customization.

2. How to Return an Item

• To start a return, please get in touch with our customer service team within the return window. Include your order number, the item you’d like to return, and the reason for the return.
• Once we receive your request, we will send you instructions on how to return the item.

3. Return Shipping

• You are responsible for the cost of return shipping unless the return is due to a defect or an error on our part (e.g., wrong item or damaged product).
• We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.

4. Refunds and Exchanges

• Once your returned item is received and inspected, we will process your refund using the original payment method. Please allow up to 7 business days for your refund to appear in your account.
• If you would like to exchange an item for a different style, size, or color, please get in touch with us before returning the item. We will assist you in processing the exchange, subject to availability.

5. Damaged or Defective Items

• If you receive a damaged or defective item, please get in touch with us within 24 HOURS of receiving your order. We will offer a full refund or send a replacement at no additional cost.
• Please provide clear photos of the damage or defect when contacting us so we can expedite the process.

6. Final Sale Items

• Some items may be marked as “Final Sale” and are not eligible for returns, exchanges, or refunds. These items will be indicated on the product page.

7. Non-Returnable Items

• For hygiene reasons, specific products, such as earrings or other body jewelry, may not be eligible for returns unless they are defective. Please check the product details before making a purchase.

8. Contact Us

If you have any questions about our Returns Policy or need assistance with your return, please get in touch with our customer service team.